Our CEO Kevin Collins was recently interviewed for Ayehu’s Intelligent Automation Radio podcast.  The conversation focused on dissecting they hype around conversational AI, chatbots, automation. Read the summary below and listen to the episode on your favorite podcasting platform.

Episode #52:  Chatbots Aren’t Human, So Don’t Expect People To Pretend They Are – Charli AI’s Kevin Collins.
Is conversational AI all it’s cracked up to be, or is hype eclipsing hope when it comes to deliverables?  Has the gap between expectations and reality grown so wide that disappointment is inevitable, both for end-users and enterprise decision-makers?  Or have the majority of chatbot vendors simply been targeting the wrong use cases, inadvertently leading their customers to insurmountable dead ends?

One man with a clear-eyed vision of the market opportunity uncluttered by misconceptions about the technology’s potential is Kevin Collins, Founder & CEO of Charli.ai.  Following GE Digital’s acquisition of his IoT company Bit Stew, Kevin set out to build a personal AI Chief-of-Staff front-ended by a chatbot.  With Charli.ai recently emerging from stealth mode, Kevin joins us on the podcast to explain why despite expert predictions falling short about conversational AI’s advances he’s still enthusiastic about the technology; why front-end conversational interactions must never exceed back-end automation capabilities; and how CIO’s should approach conversational AI implementations.

Show highlights:

  • How the pandemic has affected the market for automation software like chatbots
  • Making sense of the vast landscape of automation, chatbot and AI tools
  • Difference between virtual assistants, chatbots and AI assistants
  • Low hanging fruit you can address with conversational AI and chatbots
  • How to assess bias in your AI algorithms
  • Conversational AI predictions for the next 5 years

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